Customer spotlight

Traeger Wood
Fire Grills

How Streem®  helped transform Traeger’s support operations—with the CSAT scores to prove it!

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About

Traeger

Traeger Invented the Original Wood-Fired Grill over 30 years ago in Mt. Angel, Oregon. They continue to lead the industry as the world’s #1 selling wood-fired grill, perfected by decades of mastering the craft of wood-fired cooking. A Traeger grill will transform the way you cook because it creates consistent results, every single time. Fuel your hunger for wood-fired flavor with Traeger.

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"This simple enhancement (Streem) shortened our calls and improved diagnostic success rate. We now send the right part the first time – rather than needing multiple calls and multiple parts to get it right. Our customers love it.”

 

Corey L. Savory-Venzke
VP, Customer Experience & Service at Traeger Wood Fired Grills

Results

Improved Core KPIs by 30%

Results

Increased First Call Resolutions and Reduced Overall Call Handle Times

Results

51% Reduction in Warranty Spend