As brands respond to the challenges of today and plan for a more connected, data-driven customer journey, one thing is clear: outdated analog processes fail to deliver the immediate, personalized experiences that customers expect and the deep business insights required to to keep up in this rapidly changing environment.

Companies that apply a remote-first mindset for their products and customer experience (CX) strategies are able to mobilize quickly, respond to customer requests in real-time, and maintain and build sustainable customer relationships at scale—with dramatically reduced operating costs.