Integrating Video for Enhanced Customer Experiences
CX Today's Charlie Mitchell hosts Mark Wood, Senior Product Manager at Streem. They discuss how businesses can add video chat to Salesforce, including:
- Where can video really add value in support workflows
- The challenges businesses encounter when integrating video into their existing Salesforce workflows
- How to overcome those challenges
- Examples of Salesforce workflows brands can improve with video
- Streem as a partner for adding video to Salesforce CX.