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Integrating Video for Enhanced Customer Experiences

CX Today's Charlie Mitchell hosts Mark Wood, Senior Product Manager at Streem. They discuss how businesses can add video chat to Salesforce, including:

  • Where can video really add value in support workflows
  • The challenges businesses encounter when integrating video into their existing Salesforce workflows
  • How to overcome those challenges
  • Examples of Salesforce workflows brands can improve with video
  • Streem as a partner for adding video to Salesforce CX.

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