Learn how a 50-year-old company is disrupting a traditional industry, the decisions they make along the way, and how they inspire others to embrace innovation as a strategy.
Hear How American Home Shield Resolved 70% of Calls in One (or No) Site Visit with Streem Video
Clearly seeing the appliance issue helps technicians order replacement parts before the site visit, eliminating repeat home visits on up to 70% of calls.
Early video diagnosis helps schedule the right techs for the job and sequence work for faster completions.
Resolve up to 10% of video calls without any site visits—identify out of scope work or guide customers through remote DIY troubleshooting.
Sena Kwawu is a high-impact leader who is responsible for ensuring that Frontdoor delivers on its vision of taking the hassle out of owning a home by driving excellence across the two largest functional areas of the business: service operations as well as contractor relations, which manages a network of 17,000 professional contractors.
Meet the Speakers
Raj Midha is senior vice president and general manager for American Home Shield and HSA. Prior to the company’s spinoff from ServiceMaster through February 2020, Midha served as Frontdoor senior vice president and chief marketing and strategy officer.
We have been using Streem with American Home Shield for about 6 months now. Streem video diagnosis has definitely helped our business in reducing visits to the home. It greatly improves how fast the technician can look at and diagnose the appliance problem and get parts ordered more quickly.
resize%20(1).png)
