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Virtual Collaboration: A Revolutionary Approach to Customer Service

XR Today hails Streem’s virtual collaboration platform as a transformational ...

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How Field Teams Can Improve Operations with Streem Video Integration for ServicePower

ServicePower provides unified Field Service management software solutions that ...

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Projects That Should Use the Streem App for Android

The Streem App for Android is now available for Android users to download and ...

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Watch the CX Webinar

Learn how a 50-year-old company is disrupting a traditional industry, the decisions they make along the way, and how they inspire others to embrace innovation as a strategy.

Hear How American Home Shield Resolved 70% of Calls in One (or No) Site Visit with Streem Video

  • Clearly seeing the appliance issue helps technicians order replacement parts before the site visit, eliminating repeat home visits on up to 70% of calls.
  • Early video diagnosis helps schedule the right techs for the job and sequence work for faster completions.
  • Resolve up to 10% of video calls without any site visits—identify out of scope work or guide customers through remote DIY troubleshooting.
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Break the Constraints of Time and Space

 

Who should watch?

CX managers who need to optimize manual workflows

Innovation leaders who want to test transformation tools without IT resources

Home and Field Service managers who want to book more work and improve margins

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The Value of Cold Air

 

Meet the Speakers

Sena Kwawu is a high-impact leader who is responsible for ensuring that Frontdoor delivers on its vision of taking the hassle out of owning a home by driving excellence across the two largest functional areas of the business: service operations as well as contractor relations, which manages a network of 17,000 professional contractors. 

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Meet the Speakers

Raj Midha is senior vice president and general manager for American Home Shield and HSA. Prior to the company’s spinoff from ServiceMaster through February 2020, Midha served as Frontdoor senior vice president and chief marketing and strategy officer.

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We have been using Streem with American Home Shield for about 6 months now. Streem video diagnosis has definitely helped our business in reducing visits to the home. It greatly improves how fast the technician can look at and diagnose the appliance problem and get parts ordered more quickly.