Learn how a 50-year-old company is disrupting a traditional industry, the decisions they make along the way, and how they inspire others to embrace innovation as a strategy.
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Thanks for watching the CX transformation webinar with American Home Shield. Get a personalized demo to see how the Streem platform can help modernize and optimize your work.
Who should watch?
CX managers who need to optimize manual workflows
Innovation leaders who want to test transformation tools without IT resources
Home and Field Service managers who want to book more work and improve margins
Hear How American Home Shield Resolved a Majority of Calls in One (or No) Site Visit with Streem Video
Clearly seeing the appliance issue helps technicians order replacement parts before the site visit, eliminating additional home visits in a majority of calls.
Early video diagnosis helps schedule the right techs for the job and sequence work for faster completions.
Resolve up to 10% of video calls without any site visits—identify out-of-scope work or guide customers through remote DIY troubleshooting.
Meet the Speakers
Raj Midha is senior vice president and general manager for American Home Shield and HSA. Prior to the company’s spinoff from ServiceMaster through February 2020, Midha served as Frontdoor senior vice president and chief marketing and strategy officer.
Meet the Speakers
Sena Kwawu is a high-impact leader who is responsible for ensuring that Frontdoor delivers on its vision of taking the hassle out of owning a home by driving excellence across the two largest functional areas of the business: service operations as well as contractor relations, which manages a network of 17,000 professional contractors.
We have been using Streem with American Home Shield for about 6 months now. Streem video diagnosis has definitely helped our business in reducing visits to the home. It greatly improves how fast the technician can look at and diagnose the appliance problem and get parts ordered more quickly.
