This new white paper highlights the importance of customer experience in today's competitive business environment and how video chat can be used to provide immersive experiences.
For most brands, delivering a phenomenal experience starts with optimizing the contact center. Today’s contact centers need to be filled with knowledgeable, empathetic staff members capable of supporting consumers with a host of different tasks and challenges. As consumer expectations evolve, the channels they expect companies to serve them on are evolving too.
In this white paper, you'll learn:
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