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Terms and conditions

 

Streem, LLC. Terms of Use – Service Customers

Effective Date: May 14th, 2020

Agreement to Terms. These terms of use ("Terms") constitute a legally binding contract between Streem, LLC. ("Streem," "we," "us") and you, with respect to your use of Streem’s mobile applications, web applications, and online services ("Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by, these Terms and our Privacy Policy (located here) including any updates posted here or otherwise communicated to you. If you do not agree to the Terms and the Privacy Policy, please do not use the Services.

IMPORTANT NOTICES:

(A) These Terms are applicable to individuals (“Service Customers”) seeking to engage a professional through the Services. Generally, if you are a professional (“Service Provider”) delivering Services to a consumer you should use the Streem application for professionals and abide by the Terms of Service for Service Providers found in that application. However, if you are: (i) a Service Provider using this Service Customer application to service your customer(s) or to communicate with other Service Providers, or (ii) if you are an employee of a company that has an enterprise agreement with Streem to deploy the Services within the company, the Service Provider Terms of Use (including those terms applicable to Service Providers in the Privacy Policy) apply to you.

(B) You or the entity on whose behalf you access the Services may have a separate commercial agreement with Streem.  To the extent such separate commercial agreement conflicts with these Terms, then the separate agreement will govern.

(C) THESE TERMS REQUIRE BINDING ARBITRATION TO RESOLVE ANY DISPUTE OR CLAIM RELATING TO THESE TERMS, THE SERVICES OR ANY RELATIONSHIP BETWEEN US. ANY SUCH DISPUTE OR CLAIM WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION. THESE TERMS ALSO CONTAIN A DISCLAIMER OF WARRANTIES AND A DISCLAIMER OF LIABILITY, AS WELL AS A RELEASE AND INDEMNIFICATION BY YOU. PLEASE READ THEM CAREFULLY.

 

SERVICES

(A) Services We Provide. Our Services connect Service Customers to Service Providers in a variety of fields. We help Service Customers find, coordinate with, and collaborate with Service Providers for advice, support, or procuring their services. The Services may also enable Service Providers to connect to each other for advice, support, documentation or collaboration on a project.

Service Providers may also provide a guided do-it-yourself service that allows Service Customers to speak to, or to have a video conference with, a Service Provider, who can provide on-demand assistance for your selected issue (e.g., home improvement, repairs, IT services, etc.) (“Remote Advice”).

(B) Disclaimer. While the Services allow Service Customers to access Remote Advice and the services of Service Providers, Streem does not in any way create, sell, resell, provide, control, manage, offer, oversee, direct, deliver, supply or endorse any Remote Advice or other services provided to Service Customers by a Service Provider, nor any third party linking to or connecting you with Service Providers. Service Providers provide Remote Advice directly and assume responsibility for all aspects of the Remote Advice except as expressly stated herein. Streem makes no representations and provides no warranties regarding the quality, legality, suitability, reliability, timeliness, or accuracy of any Remote Advice or information provided through the Remote Advice. Streem may screen Service Providers, but it is under no obligation to do so, and you should exercise caution and common sense to protect personal safety and property when interacting with Service Providers. You are responsible for your compliance with applicable laws.

(C) Third Party Materials. The Services may contain links to third party websites, advertisements, services, offers, activities or other content ("Third Party Materials"). These Third Party Materials are not owned or controlled by Streem. These Third Party Materials are provided for your reference and convenience only, and do not imply any endorsement, sponsorship or recommendation by Streem.

2. CONSENT

(A)Consent. You affirm that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is lower, and are fully able and competent to enter into, and comply with, these Terms. If you are accessing and using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that situation, "you" and "your" will refer to both you and that entity.

(B)BY PROVIDING YOUR INFORMATION THROUGH THE SERVICES, YOU ARE REQUESTING TO BE (AND YOU EXPRESSLY CONSENT TO BE) CONTACTED BY STREEM, SERVICE PROVIDERS, AND COMPANIES THAT RECEIVE YOUR SERVICE REQUEST. YOU CONSENT TO BE CONTACTED BY VIDEO CALL, VIDEO STREAMING, TELEPHONE, EMAIL, MAIL, TEXT (SMS) MESSAGING, OR OTHER REASONABLE MEANS AT ANY OF THE RESIDENTIAL, CELL OR FAX PHONE NUMBERS OR ADDRESSES YOU PROVIDE, EVEN IF THEY ARE LISTED ON A NATIONAL "DO NOT CALL" OR “DO NOT CONTACT” LIST. YOU AGREE THAT THESE COMMUNICATIONS MAY INCLUDE PRERECORDED, ARTIFICIALLY VOICED, OR AUTODIALED TELEMARKETING MESSAGES, AND THAT THEY MAY BE MONITORED AND RECORDED FOR QUALITY ASSURANCE AND OTHER REASONS. YOU AGREE THAT THESE PARTIES MAY CONTACT YOU FOR PURPOSES OF PROVIDING SERVICES, SERVICE PROVIDER PRODUCTS OR SERVICES YOU HAVE REQUESTED, MARKETING, SERVICING YOUR ACCOUNT, ADDRESSING COMPLAINTS, BILLING OR OTHER ACCOUNT-RELATED MATTERS, OR OTHER PURPOSES REASONABLY RELATED TO THE SERVICES.

3. LICENSE GRANT

(A) Grant of Limited License to Service Customers. Subject to your compliance with these Terms, we hereby grant you, as a Service Customer, a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Services for your personal, non-commercial and informational use only.

(B) License to Your Submissions. With respect to the videos, photos, information, or other data you submit through your access and use of the Services, you grant Streem a worldwide, non-exclusive, royalty-free, and fully sub-licensable license to use, edit, modify, prepare derivative works of (e.g., optimizing your content for the Services), reproduce, distribute, publish, broadcast, and display such content for the limited purposes of operating, promoting, and improving the Services and developing new ones. This license for such limited purposes continues after you stop using our Services, with respect to aggregate and de-identified data derived from such content. Please see our Privacy Policy for further information regarding use of your content.