Effective Date: May 2023
Generally, we use your information to deliver our Services, gather data for our internal analytics, develop new products and services, and for marketing and other legitimate business purposes. It is important that the personal information we hold about you is accurate and current. Please inform us if your personal information changes during your relationship with us.
Please note that your access and use of the Services may be governed by further written agreement between you and Streem, or a written agreement between you and one of Streem’s business partners.
WHAT DO WE COLLECT?
We may collect different types of information about you, depending upon how you interact with us. This information may include personal information, business information, financial information, demographic information, log-in information, device information, and location information. Sometimes we collect combinations of all these types of information or aggregate some or all of these types of information to improve the Services and facilitate other legitimate business purposes.
Information You Give Us
Some of the Services may include features or services that permit you to enter contact information and other information about you. The information may vary depending on whether you are an individual (“Customer”) seeking to engage a professional or a professional (“Provider”) delivering services to a consumer.
We collect and store information you provide or that is provided by Providers on your behalf in connection with our Services. This may include:
Streem does not facilitate payments between Customers and Providers, and Providers do not share Customer payment information with us. Please do not provide a credit card number, social security number, or other sensitive information during a Streem video session.
Information We Collect Automatically
When you interact with the Services, certain information about your use of the Services is automatically collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. This includes:
WHY DO WE COLLECT THIS INFORMATION AND HOW DO WE USE IT?
We use the information we collect from you, subject to, and where allowable under, applicable laws, for the following purposes:
We process your information on the following legal bases: (a) with your consent; (b) as necessary to perform under an applicable agreement to provide Services and (c) as necessary for our legitimate interests in providing the Services, where those interests are not overridden by your fundamental rights and freedoms related to data privacy.
If our processing of your personal information is based on your consent, you are free to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before such withdrawal.
We will only use your personal information for the purposes for which we collected it, unless (a) we reasonably believe that we need to use such personal information for another reason and (b) that reason is compatible with the original purpose for which such personal information was collected.
If we plan to use your personal information for an unrelated purpose (as compared to a purpose compatible with the original purpose for which such personal information was collected), we will notify you reasonably promptly and explain the legal basis for that use. We may process your personal information without your knowledge or consent, in compliance with the above, where required or permitted by applicable law.
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes for which we collected such personal information, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
If you would like to obtain detailed information on retention periods regarding specific information categories, please contact us at email@example.com.
WHO DO WE SHARE INFORMATION WITH?
External Processors. We may share your information with processors to perform functions on our behalf such as data storage, certain technical capabilities of the Services, website and software development, and analytics. Our processors are given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your Employer. If you are a professional employed by a Provider or if you are an employee of a company that has an enterprise relationship with Streem to offer you our Services (for example, as a means to provide you with IT support in your office), we may share certain information with your employer. Specifically, your company may have enabled a camera function to view and/or record you during a video call and may have designated one or more administrators who can see the names and contact information of employees who have created accounts with Streem. We may allow employers to access the content of video calls, as well as provide information to your company regarding how many employees are active or not active users of Streem.
Parent Company, Affiliates and Subsidiaries. We may share your information with our parent company, affiliates and subsidiaries for legitimate business purposes, including to allow for our parent company, affiliates and subsidiaries to develop and modify products and services that may be of interest to you or other consumers.
Social Media Platforms. Where you choose to interact with us through social media, your interaction with social media providers typically allows that platform to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, that social media platform may recognize you through its tracking even when you do not interact with their application(s). Please visit the social media platforms’ respective privacy policies to better understand their data collection practices and controls they make available to you.
ADDITIONAL INFORMATION ABOUT OUR DATA COLLECTION AND SHARING PRACTICES
Sharing of Data. We may analyze data and share these analyses at our discretion in order to provide or enhance the Services (or develop, provide and enhance other products or services), including with Providers and external processors.
Cross-Border Transfer of Data. You understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the United States regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. To the extent allowable under applicable law, by using the Services, you consent to the collection, international transfer, storage, and processing of your data.
Where required or permitted by applicable law, we may share information for other reasons we disclose to you.
HOW WE SECURE THE INFORMATION WE COLLECT FROM OR ABOUT YOU
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services, including encryption of data. While we use these precautions to safeguard your personal information, like any company, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf, and, to the extent allowable under applicable law, you use our Services at your own risk.
Cookies and Other Automatic Information Gathering Technologies
You may be able to opt-out of or block tracking by interacting directly with the third parties whose tracking technologies are integrated directly through our Website and App. Please see below for more information.
Additional Information About Our Use of Tracking Technologies
Below is a list of third parties we use for information gathering purposes with links to more information on their use of your data and how to exercise your options regarding tracking:
Personalized Advertising, Social Media:
Facebook - Data Policy
Interest Based Advertising - We may work with third-parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites. This information may also be used to evaluate our online advertising campaigns.
Opting-out of Interest-Based Advertising: For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioral ads from third-party advertising companies participating in the Digital Advertising Alliance’s Webchoices tool: https://optout.aboutads.info/.
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again.
YOUR OPTIONS AND RIGHTS
Information Stored on Account Profiles of Providers
If you are a Provider, please visit the Settings section in the App to update your profile information. Providers may request deletion of their profile or any information contained in their account by emailing us at firstname.lastname@example.org.
If at any time you would like to unsubscribe from receiving future marketing emails, you can click the unsubscribe link at the bottom of any email bulletin, or email us at email@example.com and we will promptly remove you from applicable communications.
To opt out of interest-based advertising, see the “Interest-Based Advertising” section above.
USERS UNDER 16
Our Website and Services are intended for users ages 16 and older. Accordingly, we will not knowingly collect or use any information from children that we know to be under the age of 16. If we become aware of information collected from a child under 16, we will delete such information.
YOUR CALIFORNIA PRIVACY RIGHTS
Residents of the state of California also have the right to request information regarding third parties to whom Streem has disclosed certain categories of personal information during the preceding year for such third parties’ direct marketing purposes. To make such a request, please send your request by email to firstname.lastname@example.org.
NOTICE OF CALIFORNIA CONSUMER DATA COLLECTION AND SHARING PRACTICES
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to access and control Personal Information. The CCPA defines “Personal Information” to mean “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a federal privacy law, such as the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below.
Right to Access Information
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. To protect your Personal Information, we are required to verify your identity before we act on your request.
Right to Request Deletion of Information
You have the right to request in certain circumstances that we delete Personal Information that we have collected directly from you. To protect your Personal Information, we are required to verify your identity before we act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Sale of Personal Information
How to Submit a Request
You may submit a request by sending us an email at email@example.com or calling us at (833) 729-2890.
Information Regarding the Categories of Personal Information Collected and Disclosed
o We do not collect your Social Security number, driver’s license number, or passport number.
o We do not collect any medical information or health information about you.
o We do not collect your payment information or financial account information.
o We collect your IP address automatically when you use our Services.
o We collect your device ID automatically when you use our Services.
We may share any of the above-listed information with service providers, which are external parties that we engage for business purposes and are restricted from using personal information for any purpose that is not related to our engagement. The categories of service providers with whom we share information and the services they provide are described herein. We may also disclose information to other external parties who are not listed here when required by law or to protect our company or other persons.
Information for Individuals Located in the UK, EEA and Switzerland
Right to lodge a complaint
Users that reside in the UK, EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here and here.
Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities, as described above. For personal information collected in and transferred from the UK, EEA or Switzerland to the U.S. and used and processed in the U.S., Streem is a processor. We will transfer this data using the standard contractual clauses as adopted by the European Commission from time to time or such other safeguards as may be required by applicable data protection laws.
If you are a resident of the UK, EEA or Switzerland, you are entitled to certain rights. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. These rights include the ability:
To submit a request to exercise your rights, please contact us at firstname.lastname@example.org. We may have a reason under the law why we do not have to respond to your request, or respond to it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Information for Individuals Located in Canada
Transfer of Personal Information
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
Changes to This Policy
For questions about our privacy practices, you may contact our Privacy Officer at email@example.com.