Video and Memory in CX

Create More 'Memorable' Customer Experiences by Using Remote Video

Listen to CX Today's Charlie Mitchell and Colin Shaw, Founder & CEO of Beyond Philosophy, discuss the value of using video of CX.

In this video, they consider how brands can create more memorable customer experiences, discussing:

1. The importance of memory in CX.
2. How the peak-end rule influences customer journey design.
3. Isolating the emotions that drive value to customers.
4. How video supplements a memory-driven CX approach.

Learn More:  Read the White Paper: "How Creating More Memorable Engagements is Key to Best-in-Class CX."